At Atticus Retreats, customer satisfaction is our top priority. This Returns & Refund Policy explains the conditions under which you may return products and request refunds. By making a purchase with us, you agree to the terms outlined below.
1. Eligibility for Returns
To be eligible for a return:
- Products must be in their original condition, unused, and with all packaging intact.
- Returns must be requested within 7 days of receiving your order.
- Products damaged due to misuse, improper handling, or natural wear and tear are not eligible for return.
2. How to Initiate a Return
To initiate a return, please contact us at [email protected] with the following details:
- Order number
- Product name and description
- Reason for return
Our team will provide instructions for returning the item.
3. Refund Process
- Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
4. Replacement Policy
- If your product is defective or damaged, we can provide a replacement instead of a refund.
- Replacements are subject to product availability.
- Please contact us at [email protected] to arrange a replacement.
5. Shipping Costs for Returns
- Customers are generally responsible for shipping costs when returning items, unless the product is defective, damaged, or sent incorrectly.
- In cases where the return is due to our error, we will cover the shipping cost.
6. Non-Returnable Items
The following items are not eligible for return:
- Products used or altered after delivery
- Items without original packaging or accessories
- Gift cards or promotional items
7. International Orders
- For international shipments, returns must comply with the local customs and shipping regulations of the recipient’s country.
- Additional shipping costs and duties may apply for international returns.
8. Contact Us
For any questions, concerns, or to initiate a return or refund, please contact us at:
Email: [email protected]